We welcome your selection of Le Suivant products. We want you to be completely satisfied with your purchase from this website. If you are not satisfied with your purchase or have any questions, we offer the following return and refund policy:
I. Return Requirements
Merchandise Condition: Only merchandise that is unused, unworn, unwashed and in its original packaging can be returned.
Return Time Limit: You have 30 days after receiving the merchandise to apply for a return. After this period, we will not be able to accept your return request.
Return process
Contact Customer Service: Please contact our customer service team by the following methods within the return request period, providing the order number and reason for return:
Email: [email protected]
Phone: 852-28878518
Return approval: Our customer service team will review your return request and provide you with the return address and return guidelines.
Return shipping: Please send the returned merchandise back to the designated address in its original packaging, and include the order number and your contact information in the package.
Refund Processing: Upon receipt of the returned merchandise, we will process the refund. The refund amount will be refunded in the same way as you originally paid for your order.
III. Refund Policy
Refund Time: Once the returned merchandise has been confirmed received and reviewed, the refund will be processed within 5 business days of receiving the merchandise.
Refund amount: The refund amount will include the actual amount you paid for the item(s), excluding any shipping charges or taxes.
Original Refund: Refunds will be made in the same manner as you originally paid for your order. If you paid by credit card, the refund will be returned to your credit card account in the original way.
IV. Return Mailing Costs
Reason for return: If the return is due to our error or quality problem of the goods, we will bear the return postage cost.
Non-quality problems: If the return is due to your personal reasons (such as the size does not fit, do not like, etc.), then the return postage costs will be borne by you.
Contact Us
If you have any questions or need help with the return and refund policy, please contact our customer service team via the contact information above. We will be happy to serve you and try our best to solve your problem.
Last updated: May 28, 2024
Thank you for choosing Le Suivant, we want you to enjoy your shopping experience and we want to make sure that your rights are fully protected.